Responding to COVID 19 with expectations of social distancing, self quarantine, and shelter at home mandates – we are working hard to make sure that mental health services stay un-interrupted and easily available. Here is what we are doing.
First – if you are struggling with stress, anxiety, burnout or grief related to COVID 19. We are here. Just schedule an appointment and we will walk you through getting set up with telehealth via Doxy.me. See our Facebook page for the latest information in this rapidly developing situation.
Second – at the office we are wiping down high touch surfaces regularly, have fresh air being sent in from outside through the AC units, take temperatures at the door, have socially distance waiting room spaces, and we ask that no family members wait in the waiting room and that you wait in your car until the actual time of your appointment. Hand sanitizer is available.
Third – based on the Lincoln.ne.gov COVID 19 risk dial:
– If we are in the Green Zone – in person appointments are available without masks (depending on your therapist’s expectations) provided the office space allows for social distancing.
– If we are in the Yellow Zone – masks are required for in person appointments in the waiting room and halls, but may be removed in the treatment room provided social distance requirements are able to be followed. Telehealth sessions are also available for high risk clients.
– If we are in the Orange Zone – masks are required, even in session. Telehealth sessions are available for all clients.
– If we are in the Red Zone – all sessions will be conducted via Telehealth on the Doxy.me platform.
Finally – some frequently asked questions regarding telehealth
- Q: Is it covered by insurance?
A: Yes, most insurance companies have opened up their requirements regarding telehealth to make it easier to get your healthcare during this pandemic crisis.
- Q: Is it confidential?
A: Yes, we use doxy.me a HIPAA compliant secure medical system. It is more secure than say FaceTime or Skype.
- Q: Can we use FaceTime, Google Duo, Skype, etc.?
A: The federal government has stated they will not be enforcing HIPAA during the crisis allowing for these as options. We are very protective of your confidentiality; however, as a backup – we may suggest using one of these in order to finish up a session that has failed or been interrupted.
- Q: What do I need to be able to use it?
A: Your phone, tablet, or laptop with a camera is all you need in most cases. Be sure to allow access to your camera and mic when prompted.
- Q: Do I need to download an app?
A: No, it is a website link. Go to our book online tab and scroll down to our phone listing to find your clinician’s telehealth link to their waiting room.
- Q: Do I need to make a login?
A: No, you only need to type in your name so your therapist knows who is waiting in their waiting room.
- Q: What is the cost?
A: In most cases it is no different than an in office visit. Copay or deductibles apply. Call your insurance if you have specific concerns about your coverage.